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Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
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Ordering Information
We have tried to make puppet ordering at Puppet-Puppets.com as easy as possible! Whether you order one puppet or more, you can be sure your order will be processed in a timely fashion. We aim to process all puppet orders within 24-48 hours after receipt of payment. Most orders for in-stock items are shipped within 24-48 hours from the time your puppet order is placed but may take longer. Please anticipate your order arriving within 7 to 14 business days from your time of order. Please note that your puppet order will not be shipped until payment is received. Orders placed online are given priority- however you may also place your puppet order by phone during normal business hours by dialing 239-558-5126
Payments
To make ordering a puppet available to everyone, we accept a wide variety of payments.
Credit/Debit Cards
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. Debit cards with a Visa or MasterCard logo are also accepted. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases for extra security. Puppet-Puppets.com has taken every precaution to ensure that transactions will be safe and your privacy protected.
Money Orders/Checks
Puppet-Puppets.com accepts money orders, certified cashier checks, and business checks in US Dollars. If you wish to pay for your puppet using one of these methods please go through the online ordering process and choose the appropriate payment method when checking out. You must write your order number on your payment to ensure your payment is credited to the correct order. Puppet-Puppets.com strongly urges our customers not to send us personal checks, however, if we receive a personal check for your order, beware that your order will not ship until your check clears- this usually takes 10-15 business days. Business checks are also held until they clear. Orders paid by money order or cashier check ship within 48 hours of receipt of payment. (A $29 returned check fee will be charged for checks returned unpaid for any reason)
Purchase Orders/Invoicing
Only Schools, City Councils, and other approved Government Organizations can order online and produce a acceptable invoice to their billing department. Purchase orders must be over 100$ to be accepted.
Sorry, but we do not bill churches. You are unable to purchase via our website using this payment method. Please mail or email your signed purchase order to our sales department. If you include your email address, we will send order status and shipment tracking information to you.
Gift Certificates
Got a gift certificate? Lucky you! Simply add whatever items you want to your shopping cart. When you checkout, you will be asked on the payment page to enter the gift certificate code to be applied to your account. We will automatically use your gift certificate to pay for any puppet purchase you make today or in the future. You can always check your gift certificate balance from your "My Account" page.
International orders
International orders are subject to cutoms fees by thier government. When ordering, if you are not already aware -,please anticipate customs and duty fees on your items. The customer is fully responsible for those fees. Since each country sets what ever they deem for the items entering thier coutry it is impossible to say exactly what they will be. They are approximatley 10-15% of total sale.
Online Ordering
Placing a puppet order with Puppet-Puppets.com is painless, but here are the basics:
The Process
We have a simple, 3 step online ordering process. Simply add the puppet items you wish to buy to your shopping cart. If you need to adjust quantities or remove items you will be given the opportunity to do so- just be sure to click the “recalculate” button. When you are finished, click the “view cart” or “checkout” option. (The “view cart” option can always be found on the very top of every page) The first time you order with us you will be asked to create an account. Creating an account will allow you to obtain tracking information, edit, review, or cancel orders, write product reviews, and more. After entering your billing and shipping information, you will be asked to confirm your puppet order. If everything looks ok, click “place order” and your order will be processed. You will receive an email confirming your order within 10 minutes. (Some email providers block our automated emails mistaking them for spam, please be sure to add Puppet-Puppets.com to your address book if you are having problems receiving emails from us)
Sales Tax
Only orders shipped to Florida addresses will be charged sales tax. The current rate is 6%
Coupons
During the checkout process, you will have the chance to enter a coupon code you may have received as a result of our marketing efforts. If your coupon code is valid, the discount will be instantly applied to your puppet order. Be sure to sign up for our Newsletter to receive these special savings offers.
Our Guarantee
We want all of our customers to be 100% satisfied with their puppet purchase. If you are not satisfied with your puppet order, please contact us within 48 hours of receiving the purchase to initiate a return. Unauthorized returns will not be accepted. If product arrives damaged please contact us immediately so that we can file a claim with the appropriate shipping carrier and be sure to save all shipping cartons.
Return Policy
Please contact customer service for more information on returning an item. Thank you.
Return Policy
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it. Books, scripts, CD’s, puppet stands, final sale items, and shipping charges are non-refundable.
There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Contact Us:
Puppet-Puppets.com
1212 NW 37TH AV
Capecoral, Fl 33993
Customer Service: 239-558-5126 |
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Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.puppet-puppets.com. The collective work includes works that are licensed to www.puppet-puppets.com Copyright 2003, $(Puppet-Puppets.com) ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.puppet-puppets.com or purchasing www.puppet-puppets.com. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.puppet-puppets.com or to purchase www.puppet-puppets.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.puppet-puppets.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of www.puppet-puppets.com used in the site are trademarks or registered trademarks of www.puppet-puppets.com
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.puppet-puppets.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.puppet-puppets.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.puppet-puppets.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
www.puppet-puppets.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.puppet-puppets.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a www.puppet-puppets.com product is mistakenly listed at an incorrect price, www.puppet-puppets.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.puppet-puppets.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.puppet-puppets.com shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.puppet-puppets.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
www.puppet-puppets.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.puppet-puppets.com.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.puppet-puppets.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.puppet-puppets.com products) must be commenced within one (1) year after the claim or cause of action arises. www.puppet-puppets.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.puppet-puppets.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.puppet-puppets.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
www.puppet-puppets.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.puppet-puppets.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.puppet-puppets.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.puppet-puppets.com in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless www.puppet-puppets.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, www.puppet-puppets.com may link to sites operated by third parties. However, even if the third party is affiliated with www.puppet-puppets.com, www.puppet-puppets.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.puppet-puppets.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.puppet-puppets.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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